Extended Delivery Options

Standard

Delivery to the first available dry outdoor area and a 4-hour delivery window will be scheduled prior to delivery. This service is used for all items too large for UPS or FedEx

Threshold

Delivery to the first available interior room and a 4-hour delivery window will be scheduled prior to delivery.

White-Glove

Delivery includes a two (2) person team, two flights of stairs, room of choice placement, light assembly, unpacking, and debris removal. A 4-hour delivery window will be scheduled prior to delivery.

Local Delivery

Local delivery is performed by Hansen Interiors with our own truck or by means of another delivery company. This service is similar to White-Glove and is offered for all products sold by Hansen Interiors, within a specified distance of our warehouse.

Local delivery is free for all orders totaling over $2000 pre-tax.

Local delivery is charged $100 for all orders totaling less than $2000 pre-tax.

 

Standard Ground

USPS, UPS, FedEx

Special Notes:

  • Special orders, Back orders: Once your order arrives, we will contact you prior to shipping. This contact is made to ensure you will be available to receive your purchase in the time frame allotted.
  • You will receive a tracking number for shipments made via USPS, UPS and FedEx, in order to follow your shipment all the way to your door.

 

Receiving Your Order

We do everything possible to ensure your order makes it to you safely, but sometimes things happen. Here are a couple of things to do that will help us to help you better, if they do happen to you.

Before You Sign

  • If you are receiving Standard, Threshold, or White-Glove delivery and a box is damaged, call us immediatelybefore you sign for the delivery.
  • If you observe damage to a box being delivered, make sure to have the delivery company take note of the damage, writing – “Product Damaged” on the paperwork before you sign for the delivery.
  • Take pictures of the box, prior to opening, save the box, and proceed to check for damage to the product.If you are receiving damaged product, always make sure the document you sign says product damaged. If you sign for received product without noting “Damaged Product” the shipper does not take responsibility and it becomes yours.

 

Before You Open the Box

  • If you haven’t already done so, take pictures of the box prior to opening, save the box, and proceed to check for damage to the product.
  • Email pictures to contact@hanseninteriors.us and we will contact you as soon as possible, within our normal business hours.

 

Return Policy

In an attempt to keep returns to a minimum, we strongly recommend you see a product firsthand in the store, prior to purchasing. Guidance is available over the phone if you cannot make it to the store. Your informed purchase helps us keep our return rate down, which in turn helps you enjoy the value in your purchase. It’s a win-win.

All sales are considered final. We do understand that, from time to time, you may find you’re not completely happy with your purchase decision.  In this event, please contact us to go over options.

To be considered for return an item must:

  • be new and in unused condition, and
  • have original packaging.

 

Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

 

What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

 

When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, Use Live Chat, Open a Support Ticket or enter information on our site.

 

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

      To personalize your experience and to allow us to deliver the type of content and

      product offerings in which you are most interested;
      To improve our website in order to serve you better;
      To allow us to better respond to your customer service requests;
      To administer a contest, promotion, survey or other site feature;
      To quickly process your transactions;
      To ask for ratings and reviews of services or products;
      To follow up with you after correspondence (live chat, email or phone inquiries).

 

How do we protect your information?
  • Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible;
  • We use regular Malware Scanning;
  • Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology;
  • We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information;
  • All transactions are processed through a gateway provider and are not stored or processed on our servers.

 

Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

 

We use cookies to:
      Help remember and process the items in the shopping cart;
      Understand and save user’s preferences for future visits;
      Keep track of advertisements;

      Compile aggregate data about site traffic and site interactions in order to offer

      better site experiences and tools in the future.

We may also use trusted third-party services that track this information on our behalf. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

 

If users disable cookies in their browser:
If you turn cookies off, some features will be disabled. As cookies enable us to make your site experience more efficient, turning them off may not allow the site to function properly. Cookies track items shoppers place in their cart for purchase. Without them, the system will not recognize items in the cart, disabling your ability to purchase through the website. However, you will still be able to place orders over the telephone.

 

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect our; or others’; rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links
We do not include or offer third-party products or services on our website.

 

Google
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.

https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

 

We have implemented the following:
      Remarketing with Google AdSense
      Google Display Network Impression Reporting
      Demographics and Interests Reporting
      DoubleClick Platform Integration

 

We, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie),or other third-party identifiers, together to compile data regarding user interactions with ad impressions and other ad service functions, as they relate to our website. We use them to better understand our users’ interactions with our site to improve the user experience and interfaces.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.


California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

 

According to CalOPPA, we agree to the following:
  • Users can visit our site anonymously.
  • Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
  • Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
  • You will be notified of any Privacy Policy changes on our Privacy Policy Page
  • You can change your personal information: By emailing us, calling us, or by logging in to your account.

 

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

 

Does our site allow third-party behavioral tracking?
It’s also important to note that we allow third-party behavioral tracking


COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.


Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email within 1 business day. We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.


CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
      Send information, respond to inquiries, and/or other requests or questions,
      Process orders and to send information and updates pertaining to orders,
      Send you additional information related to your product and/or service, and
      Market to our mailing list or continue to send emails to our clients after the original

      transaction has occurred.

 

To be in accordance with CANSPAM, we agree to:
      Not use false or misleading subjects or email addresses;
      Identify the message as an advertisement in some reasonable way;
      Include the physical address of our business or site headquarters;
      Monitor third-party email marketing services for compliance, if one is used;
      Honor opt-out/unsubscribe requests quickly, and
      Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us by following the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

 

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

hanseninteriors.com
1945 Ole Davidson Road

Mount Pleasant, Wisconsin 53405

contact@hanseninteriors.us
262-633-6345
Last Edited on 2016-10-19